Aquafin, Inc. is seeking an experienced Technical Services Representative to support customers and internal teams with technical expertise related to our waterproofing, concrete repair, and protective coating systems. This role plays a critical part in ensuring the correct specification, application, and performance of our products across a wide range of commercial and infrastructure projects.
This position can be based at our headquarters in Elkton, MD or operate remotely for candidates with strong industry experience.
Key Responsibilities
• Provide technical support to customers, distributors, engineers, and contractors
• Review project specifications and submittals to ensure proper product selection
• Assist with system design recommendations and troubleshooting issues in the field
• Respond to product inquiries, application questions, and jobsite challenges
• Conduct in-person and virtual training sessions for installers and design professionals
• Collaborate with the sales team on project strategies and customer support
• Document field issues, performance feedback, and application results
Qualifications
• Minimum 2–3 years of experience in a technical role within the construction materials industry (waterproofing, concrete repair, or related field)
• Strong understanding of commercial construction practices and jobsite environments
• Ability to interpret technical drawings, specifications, and product data sheets
• Excellent written and verbal communication skills
• Comfortable interacting with contractors, engineers, and architects
• Strong organizational and time-management skills
Preferred but not required:
• Bachelor’s degree in Engineering (Civil, Structural, or related field)
• Field experience with coatings, sealants, membranes, or repair mortars
What We Offer
• Competitive salary, commensurate with experience
• Full benefits package (medical, dental, 401(k), PTO)
• Training and ongoing technical development
• Collaborative team environment with strong internal support
• Opportunities for growth within a stable and respected company
If you have hands-on industry experience and want to join a team that values technical depth and real-world solutions, we encourage you to apply. You can call us or send your resume to hr@aquafin.net.net
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