Job Description

We have multiple openings for College Financial Aid Advisors to join our growing team! The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle.

Schedule: Our team operates between the hours of 7am-7pm CST so you will work a designated 8-hour shift within the hours of operation. The base schedule is Monday-Friday, but you must be flexible for occasional weekends if business needs dictate

Pay: The starting pay range will be between $22-23/hr and we promote career progression opportunities.

Work Model: Hybrid (Mon-Thurs in-office and Fri remote)

Employee Benefits: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, career advancement opportunities, and so much more!

Responsibilities -

• Supports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their education
• Create and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in school. Continuously reviews student accounts to advise students on their financial eligibility
• Analyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes better. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessary
• Maintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulations. Complies with applicable international, federal, and state laws
• Promote student self-service tools during advising sessions and new student orientation
• Engages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolution

Requirements -

• Bachelor’s degree required
• Outstanding customer service skills with 1+ years of customer service or related experience required
• 1+ years of experience in Higher Education preferred
• High level of interpersonal, communication, and problem-solving skills
• Ability to work independently as well as function as part of a team
• Must be a self-starter with the ability to prioritize effectively
• Financial Aid software application a plus
• Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)
• Self-motivated and willing to take ownership of and quickly resolve complex issues

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