Job Description

Seeking a Customer Service Analyst with experience in SAP, an in-depth knowledge of FDA/DEA regulations, and a working knowledge of REMS for a global pharmaceutical manufacturing company based in Somerset, NJ for an exciting long-term, hybrid, contract role!

No sponsorships or C2C

Title: Customer Service Analyst (Contractor)

Somerset, NJ 08873

Duration: 2 years with a likely extension

Hybrid (3 days in office), regular work schedule, no additional travel behind commuting to work

$46.61 per hour

Description:

• The analyst is the subject matter expert for REMS Evaluation products.
• The analyst provides superior key analytics and accelerates growth by building strong and collaborative relationships.
• The analyst seeks out new Business Development opportunities to streamline and enhance the Customer Service function.
• This position will require in-depth knowledge of each operating company's policies and procedure.
• This position will require in-depth knowledge of FDA/DEA requirements and the varying elements to assure safe use per REMS Evaluation product.
• Must possess high-level multi-tasking and organizational skills.

Top Three Skills: SAP knowledge (Atlas or ROTC), Communication, Independent

Requirements:

• Must have 3-5 years of experience
• MUST HAVE SAP EXPERIENCE (Atlas or ROTC)
• Working with REMS group (Risk, Evaluation, Mitigation Strategy group)
• Candidates should have knowledge of FDA & DEA regulations
• Will be working with business partners
• Will be required to ensure regulations are approved
• Candidate will review orders, place orders, reach out to internal team, once orders are approved they will need to release the orders by 2pm to get them completed on time
• The requirement is to have orders released within 24 hours
• Must have MS Office knowledge and experience (especially with Excel)

Preferred:

Bachelors degree preferred

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