Customer Relations Specialist Job at Better Business Bureau® Cincinnati, Cincinnati, OH

ek54ZWZjODRJdi9XMXBtL0lLOWxEU1ZUUXc9PQ==
  • Better Business Bureau® Cincinnati
  • Cincinnati, OH

Job Description

Career Opportunity: Customer Relations Specialist with Better Business Bureau in Cincinnati, OH

Are you ready to join an organization that sets the standard for ethics and excellence in business? Are you an excellent listener? Do you thrive in answering questions and providing effective solutions to customers? If so, join BBB Cincinnati!

Better Business Bureau | Cincinnati is seeking a Customer Relations Specialist for our Marketplace Resource team to provide excellent customer service to those who contact BBB for assistance with disputes and purchasing decisions. You will also assist in the development and maintenance of BBB’s Business Profiles. You will be the primary person responsible for taking incoming calls. Your mission is to assist in resolving complaints, providing excellent customer service, and keeping our Business Profiles timely and relevant.

QUALIFICATIONS AND SKILLS:

To be successful in this role, you must be organized and thorough with keen attention to detail, yet efficient and able to meet deadlines. You must also be a skilled communicator who approaches issues with curiosity and uses a collaborative problem-solving approach. Sound decision making, active and effective listening, time management, and practical AI familiarity are a must to effectively perform this role.

Other qualifications include:

  • Associate Degree or equivalent work experience
  • 2 plus years of relevant experience in a customer supporting role, preferred
  • Strong computer skills including G Suite and knowledgeable about Internet research tools
  • Commitment to providing outstanding customer service to our customers
  • Ability to communicate professionally and persuasively over the phone, in writing and in person with businesses of all sizes and in all industries
  • Strong active listening skills, ability to investigate problems and to develop solutions
  • Ability to manage conflict in a positive and constructive fashion
  • Ability to understand internal policies and procedures and to communicate them to internal and external customers
  • Ability to draft professional business correspondence and other communications including email communications with attention to proper grammar, spelling, and punctuation
  • Professional speaking voice & excellent telephone etiquette

Learn more about the BBB at .

Apply online at or email job@strategichrinc.com to join a GREAT team with great work benefits!

Employer is EEO/M/F/V/D.

Job Tags

Work experience placement, Work at office,

Similar Jobs

BSM Partners

Senior Graphic Designer - Data Visualization & Visual Insights/Storytelling Job at BSM Partners

You are a visual thinker who turns complex data into elegant, easy-to-grasp visualswithout needing to be told how. This role is for a graphic designer first who also happens to be fluent in charts, dashboards, and data-driven storytelling. Youll collaborate with analysts...

Metric Bio

Clinical Research Coordinator Job at Metric Bio

 ...Metric Bio backed with a private equity backed clinical site network, who are growing rapidly! They are seeking a Clinical Research Coordinator (CRC) responsible for coordinating and managing clinical trials and research studies in accordance with regulatory requirements... 

Aradi Properties

Car Wash Manager Job at Aradi Properties

Job Summary:The Car Wash Manager at Wash Masters is responsible for the daily operation of the car wash located in Arlington, TX. The Manager will oversee the staff, ensure operations run smoothly and efficiently, monitor quality control, and improve the customer experience... 

Honda Aircraft Company

Contract Administrator Job at Honda Aircraft Company

 ...ownership of the quote-to-contract process while providing exceptional customer service. You will work closely with other teams within Honda Customer Service to ensure customer satisfaction and support company objectives. Duties and Responsibilities: # Prepare... 

Oldcastle Infrastructure

Dispatcher Job at Oldcastle Infrastructure

Job ID: 514742 Non-Exempt Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. Were more than just a manufacturer of precast concrete...