Job Description

Job Title: Customer Account Representative

Location: Onsite - Irvine, CA

Job Type: Full-Time | Temp-to-Hire

Schedule: Monday - Friday, 40 hours/week

Pay Rate: $22.00/hour

Join an amazing team at a well-respected company known for its excellent culture and growth opportunities! We're hiring a Customer Account Representative for a full-time, onsite role in Irvine, CA. This is a temp-to-hire opportunity-perfect for someone looking to grow with a company that values its people and delivers exceptional service.

This is a dynamic position where your exceptional customer service, organizational skills, and proactive approach will be at the forefront of maintaining and enhancing relationships with customers and vendors. From managing work orders to completing mark-ups, you'll be a key player in ensuring seamless operations, timely solutions, and overall customer satisfaction .

• Serve as the primary point of contact for assigned client accounts
• Provide daily updates to clients on open jobs and ongoing service activity
• Act as a liaison between field technicians and clients , ensuring clear and timely communication
• Manage and track work orders , ensuring they're completed accurately and on time
• Assist in completing mark-ups and follow-up documentation as needed
• Maintain accurate records and update job status in internal systems
• Support coordination and administrative tasks to facilitate smooth service delivery

• Proficiency in Microsoft Office , especially Excel
• Strong multitasking abilities and attention to detail
• Excellent verbal and written communication skills
• Highly organized with a proactive, problem-solving mindset
• Prior experience in customer service, account coordination, or dispatch is a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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