Call Center Representative Job at Insight Global, Mooresville, NC

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  • Insight Global
  • Mooresville, NC

Job Description

Job Description: We are seeking a highly responsive and empathetic Call Center Representative to join our fast-paced emergency communications team. This role is critical in supporting urgent patient care by managing high-volume emergency calls, including Code Blue alerts and emergency dispatch coordination.

Must Haves:

  • 1 year of experience in a call center
  • Customer Service Background

Plusses:

  • Experience in healthcare or emergency call center

Job Responsibilities:

  • Handle approximately 120 emergency calls per shift with precision and urgency.
  • Respond to Code Blue and other critical alerts from nurses, providers, and clinical staff.
  • Dispatch emergency codes and communicate effectively with internal teams to ensure rapid response.
  • Maintain composure and professionalism in high-pressure situations.
  • Document call details accurately and follow established protocols.
  • Collaborate with clinical and operational teams to support patient safety and care.

Compensation:

$17-$19/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Job Tags

Shift work,

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