Call Center Customer Service Representative - 246292 Job at Medix™, El Segundo, CA

eWRoWmZNOHlJLy9YM3BDM0o2bHREQzFSUXc9PQ==
  • Medix™
  • El Segundo, CA

Job Description

Join Our Team as a Patient Services/Call Center Representative!

Are you a compassionate and experienced customer service professional looking to make a real difference in healthcare? We are seeking a dedicated Call Center Customer Service Representative to be the first point of contact for our members, providers, and advocates. If you are a strong communicator, a quick learner, and thrive in a fast-paced environment, we encourage you to apply!

As a vital member of our Patient Services team, you will handle first-level calls and provide essential support, including:

  • Answering and resolving a high volume of incoming calls from members, potential members, providers, and advocates.
  • Handling core inquiries such as member eligibility verification, general program and administration questions, and benefits and services.
  • Providing essential information to members regarding access to care, coordination of care, and benefits.
  • Troubleshooting and triaging calls to the appropriate internal units or outside entities to ensure seamless service.
  • Ensuring compliance with Health Insurance Portability and Accountability Act ( HIPAA ) regulations at all times.
  • Verifying member demographics and confirming insurance information.

Required Education & Experience:

  • High School Diploma or High School Equivalency Certificate (equivalent experience accepted per hiring manager).
  • At least 6 months of customer service call center experience .
  • Data entry experience with the ability to type a minimum of 40 words per minute .
  • Knowledge of medical terminology .

Required Skills:

  1. Experience handling inbound calls and successfully resolving member/customer issues.
  2. Excellent customer service skills with the ability to handle patients with empathy and compassion, particularly those who are disadvantaged, seniors, or people with chronic conditions/disabilities.
  3. Ability to answer a high volume of calls in a fast-paced environment.
  4. Must be a quick learner with the ability to troubleshoot and redirect calls effectively.
  5. A strong team player with excellent attendance, reliability, and punctuality.

Bonus Skills:

  • Experience with CalAIM , Enhanced Care Management , or Health Plan operations.
  • Bilingual in Spanish is a major plus!

Details

  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM
  • Location: ONSITE El Segundo, CA 90245

Job Tags

Monday to Friday,

Similar Jobs

KellyMitchell Group

UX Designer Job at KellyMitchell Group

 ...Job Summary: Our client is seeking a UX Designer to join their team! This position is located in Denver, Colorado. Duties: Design and develop user flows, wireframes, and high-fidelity mockups using Figma Utilize and contribute to our existing design system... 

Amtec Staffing

BILINGUAL Receptionist Job at Amtec Staffing

 ...Qualifications: Bilingual English & Spanish High school diploma or equivalent; additional administrative training is a plus 1+ year of experience in a receptionist or clerical role preferred Proficient in Microsoft Office Suite (Excel, Word, Outlook)... 

Wisconsin Community Services

Youth Treatment Specialist - Jefferson County Youth Residential Program Job at Wisconsin Community Services

 ...policy, procedure, training and agency values. Work closely as part of a team to maintain clear communication with other staff to...  ...appropriately in crisis situations; perform basic computer functions; use time efficiently and effectively; ability to multi-task.... 

Koios Marketplace

Entry Level Position DevOps Engineer Job at Koios Marketplace

Company Description We are a start up company based in Calabasas, CA. We are creating an innovative marketplace that is dedicated to connecting passionate sellers and eager buyers. If you are looking to be part of an innovative and supportive team, we'd love to have you...

Empire Today

Warehouse Lead Job at Empire Today

 ...) team. The Warehouse Associate is responsible for completing daily, assigned warehouse tasks in a safe and efficient manner. We...  ...perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture . Weve won multiple...